Transforming Workforce Scheduling for Strategic Advantage in Healthcare

In healthcare, availability of the right resource is often the single biggest influence on patient outcomes, staff engagement, and financial performance.  Organizations must respond to global trends such as demographic changes increasing the demand for services, combined with an aging workforce, and difficulties in recruiting and training enough registered nurses and other skilled clinicians across nursing and allied health.  Complexity in deployment across critical support staff such as housekeeping, and key corporate services such as heath information management, only increases.  Cost pressures caused by advancing technology and higher patient expectations drive the need to deliver care in the most cost-effective manner.

Healthcare Team
Healthcare Professionals

Nearly 70% of average healthcare budgets are comprised of workforce costs. Total workforce spending is an aggregate of the staffing decisions made shift-by-shift and day-by-day at all levels of the organization.  Considering all of the shifts on all of the schedules across the organization, if each shift is just a little bit more expensive than it could ideally be, or does not make best use of a scarce resource, the cumulative waste and negative impacts to quality can be staggering.

The quality impacts of poor staffing can affect the patient experience through adverse events and hospital acquired conditions, poor continuity of care, or the inability to open beds. Employees are also affected by high-stress working conditions and the pressure to work extra hours. This can lead to poor work-life balance and high levels of fatigue. This ultimately affects employee retention and the ability to recruit staff, creating a reliance on premium labor and a negative impact on the overall system sustainability.

At Workforce Edge, We Partner With You to Improve Healthcare Service Delivery

Your expertise is in delivering quality care to your patients and families.  Our expertise is in partnering with healthcare organizations to improve their staff scheduling environment. In addition to achieving cost savings and allowing managers to focus on clinical responsibilities, improvements to workforce scheduling and schedule planning enables other skill mix and patient safety initiatives to be successfully achieved.

Improving sub-optimal scheduling environments is a complex endeavor, but we can help investigate and prioritize these opportunities.  We have helped our clients prepare for the successful implementation of their automated scheduling systems, create master rotations that control costs and allow the implementation of skill mix changes, and established and centralized scheduling teams for consistent and cost-effective scheduling of employees, among many other services. Read more by clicking on the Past Projects icon.

About Workforce Edge

Since 2001, we have been providing the hands on expertise and the deep, organization change management necessary for healthcare organizations to transform their staff scheduling practices. The results are improved coverage and skill mix at the front line where patient care is delivered, increased compliance with collective agreements, enhanced employee engagement, and dramatic reductions in labor spend. Read more by clicking on the About Us icon.

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  • I would happily recommend Workforce Edge for any project involving utilizing technology to improve staff utilization at the front lines.

    Chris Mazurkewich, Chief Financial OfficerInterior Health
  • The success that we have recently experienced has proven that Workforce Edge’s methodologies are both scalable and flexible.

    Anne Harvey, Vice President, Employee EngagementVancouver Coastal Health