Frequently Asked Questions (FAQs)

Questions About Workforce Edge Services

  • What services does Workforce Edge offer? Healthcare workforce planning, staff scheduling, and deployment. Workforce Edge offers scheduling transformation, process design, relief team sizing, and rotation build services. The organization also provides training and certification. They also offer healthcare policy advisory services.
  • What is Workforce Edge’s training approach? Workforce Edge uses the widely adopted approach in healthcare, which follows a tell me, show me, try me organization for the training modules.
  • What is Workforce Edge’s Health Policy Advisory service? They advise health systems at each stage of the policy-making process pertaining to workforce strategy, collective bargaining, and HR operating models, and support their decision-making by drawing on hard and soft data. They integrate a comparative perspective and lessons-learned framework into the advisory services.
  • What is the Workforce Edge model? The Workforce Edge Model is applied by Workforce Edge’s global expert team in the field, working with your team to improve all aspects of your scheduling environment while ensuring equity and transparency, including:
    • Business processes
    • Workforce analytics
    • Master rotations/schedule design
    • Relief workforce and surge readiness strategies
    • Scheduling service operations
  • Why partner with Workforce Edge? You may want to partner with Workforce Edge to transform workforce scheduling for strategic advantage in healthcare. Workforce Edge can help you:
    • Secure savings to budget
    • Eliminate agency use
    • Reduce total spend
    • Increase effectiveness of current workforce utilization and capacity
    • Reduce employee fatigue
    • Enhance the quality of care
    • Establish your organization as a preferred employer
    • Balance employee and patient needs
    • Optimize existing processes before implementing new systems
    • Improve all aspects of your scheduling environment

General Questions About Workforce/Staff Scheduling in Complex Healthcare Operations

  • Why is efficient staff scheduling important in healthcare? Efficient scheduling is the backbone of healthcare operations. The availability of the right resource is a major influence on the ability to provide access to care, improved health outcomes, positive resident/client and employee experience, and financial sustainability. Strategic workforce planning, scheduling, and deployment ensures employee and patient needs are balanced.
  • What are common challenges in healthcare workforce planning and scheduling? Each department faces unique challenges in workforce planning, staff scheduling, and deployment. Healthcare organizations often struggle with determining the right mix of shifts for their service needs, such as choosing between 8 or 12-hour shifts. Organizations can fall into traps during the design and implementation of scheduling services.
  • How can healthcare organizations optimize their workforce scheduling? To ensure a smooth adoption of advanced scheduling technology, it’s vital to optimize existing processes first. Consider a consulting partner who specializes in upgrading scheduling practices and setting the stage for a seamless technology transition. Investing in the optimization of your current scheduling practices before implementing a new system yields significant long-term benefits.
  • What is the key to delivering high-quality care and maintaining a positive employee experience? The scheduling ecosystem is the key. Employees cannot provide quality care if their needs go unmet. Taking care of employees allows them to care for and make a difference in the lives of others.
  • How can technology help with workforce optimization in healthcare? Technology plays a pivotal role in workforce optimization. HRIS/Staff Scheduling/Timekeeping software, data analytics, and interoperability solutions are essential for streamlining operations, enhancing patient care, and supporting workforce optimization strategies.
  • What is Workforce Edge’s approach to improving healthcare staff scheduling? Workforce Edge brings expertise and proven methods to identify both vulnerabilities and strengths. The goal is to help healthcare organizations reduce employee fatigue, enhance the quality of care, and establish the organization as a preferred employer. Workforce Edge applies the Workforce Edge Model© to improve all aspects of a healthcare organization’s scheduling environment.
  • What aspects of the scheduling environment does Workforce Edge address? Business processes, workforce analytics, master rotations/schedule design, relief workforce and surge readiness strategies, and scheduling service operations.

Questions About Relief Team Sizing and Rotation Build Services

  • Why is proper relief team sizing important for healthcare operations? Operations depend on having the right number of trained staff available to cover predictable and unpredictable relief needs.
  • What factors should healthcare organizations consider when determining shift rotations? Health care organizations struggle with determining the right mix of shifts for their service needs—should they have 8 or 12 hour shifts?

Get in Touch with Workforce Edge

  • How can I contact Workforce Edge?
    Contact Workforce Edge by phone at (+1) 604.742.0420 / 646.846.1258 or by email at info@workforce-edge.com.
    The address is 535 Fifth Avenue, 4th Floor New York, NY 10017.